Website terms and conditions

Terms of use and scope

Last updated: 18 September 2026. The website provides general information about services. For a specific service, the terms communicated and accepted when the contract is concluded apply, without limiting mandatory statutory rights.

Website ownership and intellectual property rights

All content on the AZALL website is protected by copyright law. All rights reserved.

This website is owned and maintained by AZALL CONSULT. Unless stated otherwise, all intellectual property rights (including copyright and database rights) in the trademarks, service marks, logos and all other materials displayed belong to AZALL CONSULT.

AZALL CONSULT reserves all rights in the above. Reproduction, distribution or publication of materials from the website without AZALL CONSULT’s prior written consent is prohibited. Downloading or copying materials does not transfer a software licence or rights in those materials.

Limitation of liability

General information on the website does not replace an assessment of specific circumstances and the legislation applicable at the time of the enquiry. This document does not exclude or limit liability that cannot lawfully be excluded or limited, including liability for wilful misconduct or gross negligence.

Links to other websites are provided solely to make information more accessible, and AZALL CONSULT assumes no responsibility for their content.

Legal matters

Any complaint or dispute arising from or relating to the use of this website, its content or the materials displayed is governed by applicable Romanian law.

Updates to this document are published on the website with the revision date. They do not retrospectively change the terms of contracts already concluded or replace the acceptance required to amend a contract.

AZALL CONSULT undertakes to handle personal details obtained in accordance with applicable Romanian law.

Description

These Terms of Use set out the conditions for using azall.ro, including the AZALL CONSULT services available through the website.

The Terms constitute a legal agreement between you, as an individual or legal entity (the ‘Customer’), and AZALL CONSULT, with its registered office at Calea Plevnei 139, 060011 Bucharest, Romania.

If you do not agree to these Terms, you must immediately stop accessing azall.ro.

The Privacy Policy separately describes data processing. Accepting the terms of a service does not constitute consent to marketing or any other processing based on consent.

Our aim is to provide administrative and operational support for entrepreneurs — incorporation, amendments, accounting, registered office hosting and closure. These services are continually improved through our specialists’ experience.

Definitions

• ‘AZALL CONSULT’ — the name under which the company presents itself, as well as its collaborators and partners;
• ‘azall.ro’ — the presentation website owned by AZALL CONSULT, providing information about services;
• ‘User’ — anyone accessing the AZALL website, whether or not they place an order;
• ‘Customer’ — an individual or legal entity requesting an AZALL CONSULT service;
• ‘Consumer’ — an individual acting for purposes outside their trade, business, craft or profession;
• ‘Service’ — the services offered by AZALL CONSULT through azall.ro;
• ‘Order’ — an electronic document through which the Customer expresses an intention to obtain a service. An accepted Order becomes a Contract between the parties once the Customer is notified;
• ‘Contract’ — an Order confirmed by AZALL CONSULT under which it undertakes to provide the services and the Customer undertakes to pay for them.

Requesting services

Before a contract is concluded, the applicable service terms, provider, total price, payment method and performance deadlines must be communicated. An enquiry or request for a quotation does not, on its own, constitute acceptance of a service with an obligation to pay.

Requests may be submitted at any time through the contact form, email or telephone. Some can be fulfilled only on working days because the service depends on the opening hours of public authorities and institutions (ONRC, ANAF, etc.).

The contract between you and AZALL CONSULT is concluded when your Order is expressly accepted and you receive a confirmation email together with the invoice for the requested services.

The services displayed are not an offer within the meaning of civil law, but an invitation to make an offer. We reserve the right to decide whether to enter into a contract. If we do not accept an Order but have already received payment, we will refund it as soon as possible.

Distance contracts with consumers

This section applies only if you conclude the contract as a consumer. For distance service contracts, you generally have the right to withdraw without giving a reason within 14 days of concluding the contract, under Emergency Ordinance No. 34/2014. Mandatory consumer rights are not removed by these terms.

To withdraw, send an unequivocal statement before the deadline to contact@azall.ro or by post to Calea Plevnei 139, 060011 Bucharest, Romania. You may use this optional model: ‘I hereby give notice that I withdraw from my contract for the service [service], concluded on [date]. Consumer’s name and address: [...]. Date of notice: [...].’ For a paper notice, add your signature.

Starting performance before the 14-day period expires requires your express request; this is not inferred merely from submitting the form. If you withdraw after performance has started at your request, only an amount proportionate to the service actually provided may be payable, subject to the law. The withdrawal right is lost after full performance only if you expressly consented to performance starting and acknowledged that this right would be lost after full performance.

Refundable sums are returned without undue delay, within 14 days of receiving notice of withdrawal, using the same payment method unless you expressly agree to another method at no cost to you.

Before the contract is concluded, the pre-contractual information required by law must be provided, including the total price with applicable taxes. Confirmation of the contract and the accepted terms must be supplied on a durable medium, for example by email. This page does not replace individual confirmation of the contract.

Service fees

The final price paid by the Customer consists of the service price displayed on the page for the relevant operation, incidental expenses associated with its provision and processing fees charged by authorities (ONRC, ANAF, Official Gazette, etc.).

Authority fees and other additional costs must be disclosed before the contract is concluded; if they cannot be calculated in advance, the calculation method must be explained. Additional costs not accepted by the Customer are not requested.

Prices may change. Updated prices apply from the date of the change. For contracts already started, the price agreed when the contract was concluded applies.

Services are paid for using the methods made available by AZALL CONSULT. Payment is in Romanian lei (RON).

Invoicing, payment and delivery policy

AZALL CONSULT will issue the Customer an invoice for the services provided. The Customer must supply all information necessary to issue the invoice under applicable law.

• online, by card, through authorised payment processors;
• by bank transfer to the account specified on the invoice;
• by cash deposit at the bank.

Force majeure

Neither party is liable for failure to perform its contractual obligations if the failure is due to a force majeure event — an unforeseeable event beyond the parties’ control that cannot be avoided (changes in law, fires, strikes, epidemics or wars).

If the event does not end within 15 days of its occurrence, either party may give notice terminating the contract by operation of law without claiming damages.

Guarantees and limitations

Rights and remedies provided by law or contract for failure to perform a service or for improper performance remain applicable.

AZALL CONSULT assumes no responsibility if the website cannot be accessed by Users for an indefinite period for technical or commercial reasons.

Updating the website content does not alter obligations under contracts already concluded.

Complaints

Complaints may be sent to contact@azall.ro with a description of the issue and the details needed to identify the enquiry. Contacting us does not limit your right to refer the matter to the competent authorities or courts.

Dispute resolution

Romanian law governs the Terms and any dispute that may arise between the User and AZALL CONSULT.

For any dispute between AZALL CONSULT and its Customers, an amicable resolution will first be attempted. If this is not possible, the dispute will be resolved by the competent court.

Consumers may consult ANPC information on Alternative Dispute Resolution (ADR): https://anpc.ro/ce-este-sal/. The procedure applies under the legal conditions and those of the competent entity.

For complaints to ANPC, please use: https://anpc.ro/